1. What we collect and how we collect it
The personal information we collect about you depends on the dealings you have with us. Personal Information includes information about an individual who is reasonably identifiable. You generally have the option of interacting with us anonymously or using a pseudonym, however in some instances this may prevent us from being able to provide you with products and services, for an example where you place an order for products online.
The types of personal information we collect and use information depending on your interaction and transactions with us, including
General: What we collect
Contact name and details
Payment and transaction information including type, bank and credit card details etc
Delivery address or collection details
Your location details through your smart phone or device
Website and technical information ie browser, websites visited, IP address, user and system preferences, device type etc
Transaction, product, services and activity details of purchases, preferences and interactions
Details of your communications and interactions with us
General: How we collect
When you use or visit the Shoppick website and related websites, social media platforms or App's.
Make a purchase or place an order
Enter a competition or complete a survey
Send us an enquiry or provide us with feedback
Participate in a promotion, competition, or survey
When you join a mailing list
Post a review, rating or comment on our website or social media page, or other user generated content on one of our websites or Apps.
Loyalty: What we collect
Membership details including your name, contact details, date of birth, gender, country and any other information you provide as part of your application or registration (and the same information about your Additional Cardholder)
Transaction details including what you purchased, payment information, where you shopped and your product preferences
Your location details through your smart phone or device
Name and email address of reward or gift card recipients
Loyalty: How we collect
When you join or use the Shoppick program
We you use or visti the Shoppick website
We may monitor and record your communications with us for security, dispute resolution, and training purposes and operate video and audio surveillance devices in our premises.
1.1 Collection of personal information by third parties
We may also collect personal information from third parties including public sources, Information service providers, providers who administer Shoppick products and services such as payment cards and anyone authorised to act on your behalf.
You can help us keep your information up to date, by letting us know about changes to your details or by updating your account details by signing in.
Information is automatically collected through your use of the Shoppick websites Affiliates’ websites and Apps, electronic communications, through cookies. Cookies are small text files that websites or Apps may place on your computer or device. Generally, cookies are used to recognise repeat users of websites and remember user preferences. We may collect this information both anonymously and in relation to user accounts. Cookies are also used to allow the website to gain statistical information about your usage behaviour and aggregate data to allow Shoppick to customise a user's experience on their websites. The information is used and disclosed by Shoppick for purposes including statistical analysis and to assist Shoppick to improve the functionality and usability of the website and our Apps.
2. Why we collect personal information
We collect your personal information to provide, administer, improve and personalise our products and services, and to support our business functions, including:
to provide you with products and services including any associated loyalty program or credit card services
to improve our service operations
to enhance your customer experience
to manage and work with our service providers
to fulfil your request for products and services such as processing transactions and payments, delivering products and services, providing refunds and discounts
to register and service your account, including your online account and keeping your information up‐to‐date, and verifying your identity.
We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.
3. Direct marketing, tech advertising and opting out
By providing your address, email address and contact number to Shoppick or its related parties and partners, you consent to Shoppick contacting you for the purposes set out above. We may send this information in a variety of ways, including by mail, email, social media, SMS, MMS, telephone and via Shoppick Apps. You may prefer to provide to us your personal email address or mobile number rather than, for example, an email address accessible by your work colleagues.
If we send you direct marketing or send you electronic marketing messages based on your consent or as otherwise permitted by applicable law, you may, at any time, withdraw your consent or opt-out by contacting our Customer Service team.
You can unsubscribe from receiving digital marketing by clicking on the unsubscribe link on emails from Shoppick.
In addition we have a number of security controls in place and use a range of resources, process and technology controls to protect your personal information. For an example all Team Members are required and bound by internal information security policies including limiting and controlling access to systems that hold personal information.
While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online. You disclose that information at your own risk. You should be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. You can also help protect your personal information by keeping your account details confidential, access is limited and encourage you to use a unique and strong password, limit access to your computer and log out after use. If you become aware of unauthorised access, please let us know as soon as practicable.
5.1 Third party sites
We may display advertisements from third parties and other content that links to third-party websites. Links to third party sites that are not operated or controlled by Shoppick are provided for your convenience. If you click on a third-party advertisement or link, you are leaving Shoppick and any personal information you provide will not be covered by this Policy and Shoppick is not responsible for the privacy or security practices of those sites. Third party websites should have their own privacy and security policies, which we encourage you to read before supplying any personal information to them.
6. Access and Correction
If you would access to personal information we hold about you, please contact our Privacy Officer. We will generally provide you with access to your personal information subject to some exceptions permitted by law. When making an access request, please provide as much detail as you can about the particular information you seek, in order to help us retrieve the information. We may ask you to verify your identity before proceeding with any request you make, this includes providing us satisfactory proof of identity as determined by us. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act or will contact you directly to seek your permission.
We may charge a reasonable fee to cover our reasonable costs of locating the information and providing it to you.
If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading. If we correct personal information about you, and we have previously disclosed that information to another agency or organisation that is subject to the Privacy Act, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impracticable or unlawful.
You should ensure that all personal information submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested. A record of the changes made to your personal information may be noted in your account or filing. You acknowledge that there may be circumstances where Shoppick is entitled to assume such accuracy and completeness and reserves the right to not correct personal information, where permitted under relevant laws.
7. Complaints or Questions
All complaints received will be dealt with fairly and in a timely manner considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated and a response generally provided within 10 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and advise you of this.
8. Updates to this Policy
For information about privacy generally, you may visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
We go above and beyond to ensure our customers receive the best quality products that conform to the ACCC (Australian Competition Consumer Commission) requirements.
The ACCC aims to make online stores safe for all customers by safeguarding their interests and supporting fair trade and enforcing warranties.
It also regulates mandatory and voluntary industrial codes.
Read more about the ACCC.